Health: Quality and Patient Safety

As emergency medical dispatch becomes increasingly complex in the State of Qatar, due to continuous development and increasing population, Ambulance Service dispatchers need relevant and consistent training to perform their duties. The medical priority dispatch system helped train our dispatchers through the implementation of a response matrix and development of permanent quality improvement processes. This means the dispatch of emergency services in Qatar is among the best in the world. ​

The goal of this program was to setup a one-stop-shop for uro-oncology in order to improve patient experience, involve patients in their diagnoses, reduce waiting times for outpatient procedures in uro-oncology, and create a service model that meets the organizational strategy. Implementation of this program has led to reduced waiting times for patients and contributed to earlier detection of certain types of cancer. 

The primary goal of this project was to make the Al Wakra Outpatient Pharmacy one of the most automated hospital pharmacies in Qatar and the Middle East. With the introduction of a dispensing robot, queue management system, revised workflow and a medication barcode system, the pharmacy has reduced waiting times, improved stock management, and increased patient satisfaction. 

The specific aim of this project was to reduce elective surgical cancellations and create an improved patient experience. This goal was achieved by redesigning the elective surgical pathways and creating a central scheduling and booking system for surgery patients.